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Frequently Asked Questions
CUSTOMIZATION
Absolutely! We provide full-scale customization services to match your space perfectly. Right on our product page, you can easily customize:
- Sizes: Available from 24"x32" up to 40"x40".
- Options: Choose your own color schemes, brushstroke styles, or upload a personal pattern.
The process is incredibly simple and can be done entirely online with just a few clicks!
Once your order is placed, please send us an email with your inspiration! You can share your sketches, color samples, or a Pinterest board.
We will reply within 24 hours to fine-tune every single detail with you, ensuring the final piece perfectly matches your vision.
SHIPPING & DELIVERY
Production: 15-20 natural days (hand-painting takes timel).
Shipping:Delivers in 7-10 natural days.
Total: ~22-30 days on average.
It never happened.Rolled canvases ship in reinforced packaging: framed pieces go in custom woodencrates. We'll refund/replace immediately if damage occurs (but it won't).
RETURNS & SUPPORT
It depends on the type of product you purchased:
- Standard Artworks: Yes. We offer a 30-day return policy from the date of delivery. If you are not completely satisfied, you can return the item for a refund. Please note that customers are responsible for all return shipping costs.
- Custom / Commissioned Pieces: Since these custom orders are uniquely crafted and tailored to your specific requests, we cannot accept returns, exchanges, or refunds unless the product has a verified quality issue or arrived damaged.
If your artwork arrives damaged, we offer afree replacementorfull refund.
Please provide photos of the damage and packaging for insurance and investigation purposes.
PRODUCTION & QUALITY
Guaranteed. Every stroke is hand-laid by our artist-no machines, no shortcuts. You'll see the uniquetexture and imperfections that only handcrafting creates (we'll prove it with process videos!).
We use museum-grade oil/acrylic paints and heavyweight linen canvas. Lab-tested to resist fading,water, and moisture for 50+ years-your art will outlive trends.
ARTISTIC VALUE
Yes! Request a signature on the front (lower right) for a personalized authenticity mark-turningyour piece into a collectible.
100% unique. Even if two orders are similar, the hand-painted brushstrokes and color blends makeeach piece irreplaceable-yours will never exist again.



