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Last updated: August 24, 2026

OVERVIEW

Welcome to Artura Paint!

The terms "we", "us", and "our" refer to Artura Paint. Artura Paint operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (collectively, the "Services").

Artura Paint is powered by Shopify, which enables us to operate our online store and provide certain Services to you.

These Terms of Service ("Terms") govern your access to and use of our Services, including browsing our website and purchasing products from us. Our Privacy Policy, Returns & Refunds Policy, and any other policies referenced on our website form part of, or may apply together with, these Terms.

Please read these Terms carefully before using our Services.

By visiting, accessing, browsing, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.

Nothing in these Terms is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.

SECTION 1 – ACCESS, ELIGIBILITY, AND ACCOUNTS

By using our Services, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are under the age of majority in your country, state, province, or region of residence, you may use our Services only with the involvement or consent of a parent or legal guardian where required by applicable law.

To access certain Services, create an account, or make a purchase, you may be required to provide certain information, including your name, email address, billing address, shipping address, phone number, and payment information.

You represent and warrant that all information you provide to us is accurate, current, complete, and not misleading, and that you have the legal right to provide such information.

If you create an account with us, you are responsible for maintaining the confidentiality and security of your account credentials and for activities conducted through your account.

You may not sell, transfer, assign, license, or permit unauthorized access to your account.

SECTION 2 – OUR PRODUCTS AND ARTWORK

Artura Paint offers artwork and related products that may be handmade, hand-painted, made-to-order, customized, personalized, or produced according to customer requirements.

We make reasonable efforts to accurately display and describe our products, including product images, colors, dimensions, materials, and other relevant information.

However, you acknowledge and agree that:

  • Colors may appear differently depending on your device, screen settings, lighting conditions, and display configuration;
  • Handmade or hand-painted artwork may contain reasonable variations in brushwork, texture, color, finish, and other artistic characteristics;
  • The finished appearance of custom artwork may reasonably differ from digital previews, reference images, website photographs, or examples of previous artwork;
  • Dimensions and measurements may contain minor reasonable variations;
  • Frames, materials, packaging, and other components may vary where reasonably necessary due to production or availability requirements.

Reasonable variations resulting from the handmade, artistic, customized, or made-to-order nature of a product do not necessarily constitute a defect.

All product descriptions, images, availability, materials, specifications, and prices are subject to change where reasonably necessary.

We reserve the right to discontinue any product or limit the availability or quantity of products offered through our Services.

SECTION 3 – ORDERS AND ORDER ACCEPTANCE

When you place an order through our website, you are making an offer to purchase the selected product or products.

Submitting an order or receiving an automated order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to accept, decline, modify, or cancel an order where reasonably necessary, including in situations involving:

  • Product availability;
  • Pricing or technical errors;
  • Incorrect product information;
  • Suspected fraudulent activity;
  • Payment authorization issues;
  • Shipping restrictions;
  • Incomplete or inaccurate order information; or
  • Other circumstances that reasonably prevent us from fulfilling the order.

Where we cancel an order before fulfillment, we will attempt to notify you using the contact information provided with your order. Where appropriate, a refund will be issued in accordance with applicable law.

Please review your order carefully before submitting it.

SECTION 4 – ORDER CANCELLATIONS AND CHANGES

If you wish to cancel or make changes to your order, please contact us as soon as possible.

Cancellation or change requests should generally be made within 24 hours of placing the order.

After this period, production, customization, preparation, or order processing may have already begun, and cancellation or modification may no longer be possible.

For custom-made, personalized, or made-to-order artwork, production or customization may begin shortly after your order is placed.

Once production or customization has begun, cancellation may no longer be possible. Where permitted by applicable law, payments or deposits relating to custom or made-to-order products may be non-refundable once materials, labor, customization, or other production costs have been incurred.

Once an order has been dispatched or shipped, it can no longer be cancelled. Any return or refund request after dispatch will be handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Nothing in this section affects any mandatory cancellation, withdrawal, refund, or consumer rights available under applicable law.

SECTION 5 – PRICES, PAYMENTS, TAXES, AND BILLING

Prices, discounts, promotions, and product availability are subject to change without prior notice.

The price applicable to your purchase will generally be the price displayed at the time you place your order, subject to the correction of obvious pricing, technical, or administrative errors.

Unless otherwise expressly stated, displayed prices may not include:

  • Shipping or delivery fees;
  • Taxes;
  • Customs duties;
  • Import duties;
  • Import processing charges; or
  • Other charges imposed by authorities in the destination country or region.

You are responsible for providing current, complete, and accurate purchase, billing, payment, and contact information.

Payments may be processed through Shopify and authorized third-party payment service providers.

By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.

SECTION 6 – PRE-SHIPPING PRODUCT CONFIRMATION

For certain custom-made, personalized, or made-to-order artworks, we may provide real-life photos, videos, or other information about the finished item before dispatch for your review and confirmation.

Where a confirmation process is required, we may dispatch the order only after the required confirmation process has been completed.

Please carefully review any photos, videos, dimensions, appearance details, or other relevant information provided to you before confirming your order for shipment.

Once you have reviewed and approved the finished artwork for shipment, your order may proceed to dispatch.

This confirmation process does not limit, waive, or affect any mandatory consumer rights that apply to you under applicable law.

SECTION 7 – SHIPPING AND DELIVERY

Shipping and delivery times displayed on our website are estimates unless otherwise expressly stated.

We make reasonable efforts to process and ship orders within the applicable estimated timeframe. However, delivery times are not guaranteed.

Shipping and delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;
  • Customs inspections or customs clearance;
  • Transportation disruptions;
  • Weather conditions;
  • Public holidays;
  • Local delivery conditions; or
  • Other unforeseen events.

We are not responsible for delays caused by circumstances outside our reasonable control.

You are responsible for providing an accurate and complete shipping address and contact information.

Where permitted by applicable law, risk of loss or damage to products may transfer in accordance with the applicable shipping arrangement. However, nothing in these Terms affects any mandatory legal rules regarding the transfer of risk.

SECTION 8 – RETURNS, REFUNDS, REPLACEMENTS, AND EXCHANGES

Returns, refunds, replacements, and exchanges are governed by our Returns & Refunds Policy.

Please review our full Returns & Refunds Policy before placing an order.

Custom-made, personalized, or made-to-order products may not be eligible for cancellation, return, exchange, or refund once production or customization has begun, except where required by applicable law.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide the information reasonably necessary for us to review the issue.

Depending on the circumstances, an appropriate solution may include a replacement, repair, return authorization, refund, or another reasonable resolution.

Nothing in this section limits any mandatory consumer rights available under applicable law.

SECTION 9 – INTELLECTUAL PROPERTY

The Services and their contents, including but not limited to artwork, paintings, product designs, photographs, images, text, graphics, logos, branding, videos, website design, product descriptions, and other materials, are owned by or licensed to Artura Paint and are protected by applicable intellectual property laws.

You may access and use our Services solely for your personal and non-commercial use.

Without our prior written permission, you may not:

  • Copy, reproduce, or duplicate our artwork or website content;
  • Sell or commercially exploit our content;
  • Modify our content;
  • Create derivative works based on our content;
  • Use our trademarks, logos, or branding;
  • Republish, distribute, or publicly display our content for commercial purposes; or
  • Remove copyright, trademark, or other proprietary notices.

All rights not expressly granted are reserved by Artura Paint and the applicable rights holders.

SECTION 10 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our Services may provide access to tools, features, platforms, or services provided by third parties.

We may not monitor or control all third-party services.

Your use of third-party services is subject to the terms, conditions, and privacy policies of the relevant third-party provider.

We are not responsible for the availability, functionality, content, security, or practices of third-party services that we do not own or control.

Any use of third-party tools or services is at your own discretion and subject to applicable law.

SECTION 11 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites, social media platforms, or other online services.

If you choose to access a third-party website or service, you do so at your own discretion.

We do not control and are not responsible for the privacy practices, security, content, products, services, availability, or policies of third parties that we do not own or control.

You should review the applicable policies and terms of any third-party website or service before engaging with it.

SECTION 12 – RELATIONSHIP WITH SHOPIFY

Artura Paint is powered by Shopify, which enables us to operate our online store and provide certain Services to you.

However, purchases made through our store are transactions between you and Artura Paint.

Shopify is not the seller of the products offered by Artura Paint and is not responsible for the fulfillment of orders placed with Artura Paint, except to the extent otherwise required by applicable law.

Certain personal information may be processed by Shopify in connection with the operation of our online store and related Services.

SECTION 13 – PRIVACY

Our collection, use, processing, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Certain information may also be processed by Shopify and other service providers that help us operate our Services, process payments, fulfill orders, provide customer support, analyze website performance, or provide other business-related services.

SECTION 14 – CUSTOMER CONTENT, REVIEWS, AND FEEDBACK

If you submit, upload, post, email, send, or otherwise provide reviews, feedback, comments, testimonials, photographs, messages, suggestions, or other content to us ("Customer Content"), you represent that you have the necessary rights to provide such Customer Content.

Unless otherwise agreed in writing, you grant Artura Paint a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, share, and otherwise use such Customer Content for purposes related to operating, improving, and promoting our business and Services.

We may remove Customer Content that we reasonably believe is unlawful, infringing, misleading, abusive, offensive, fraudulent, or otherwise inappropriate.

You remain responsible for the Customer Content you provide.

SECTION 15 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information available through our Services may contain typographical errors, inaccuracies, omissions, or technical errors relating to:

  • Product descriptions;
  • Product images;
  • Prices;
  • Promotions;
  • Shipping costs;
  • Estimated delivery times;
  • Product availability; or
  • Other information.

We reserve the right to correct errors, inaccuracies, or omissions and to update information where reasonably necessary.

Where an obvious error materially affects an order, we may cancel or modify the affected order and notify you where appropriate.

Nothing in this section affects mandatory rights available under applicable law.

SECTION 16 – PROHIBITED USES

You may access and use our Services only for lawful purposes.

You may not, directly or indirectly:

  • Violate any applicable law or regulation;
  • Infringe our intellectual property rights or the rights of another person;
  • Submit false or misleading information;
  • Impersonate another person or entity;
  • Engage in fraudulent activity;
  • Upload or transmit viruses, malware, or harmful code;
  • Attempt to gain unauthorized access to our systems;
  • Interfere with the security, operation, or availability of our Services;
  • Scrape, extract, collect, copy, or systematically reproduce website content without authorization;
  • Use automated systems or tools to access our Services in a manner that interferes with our website or violates applicable law; or
  • Interfere with another person's use or enjoyment of our Services.

We may restrict, suspend, or terminate access to our Services where reasonably necessary to protect our business, customers, systems, intellectual property, or legal rights.

SECTION 17 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

We do not guarantee that our Services will always be uninterrupted, error-free, secure, or continuously available.

We make no warranties except those expressly provided by us or required by applicable law.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

SECTION 18 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Artura Paint and its affiliates, directors, officers, employees, agents, contractors, service providers, and licensors shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of our Services or products.

To the extent that liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability, consumer rights, warranties, or remedies that cannot legally be excluded or limited.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Artura Paint and its affiliates, officers, employees, agents, contractors, service providers, and licensors from claims, liabilities, damages, losses, and reasonable expenses arising from:

  1. Your material violation of these Terms;
  2. Your violation of applicable law; or
  3. Your infringement of the rights of another person or entity.

This section does not apply where prohibited by applicable law.

SECTION 20 – TERMINATION

We may suspend or terminate your access to the Services where reasonably necessary, including where we reasonably believe that you have violated these Terms, engaged in fraud or abuse, or created a risk to the security or operation of our Services.

Termination or suspension of access does not affect obligations, liabilities, rights, or remedies that arose before such termination or suspension.

Provisions that by their nature should continue after termination will survive termination, including provisions relating to intellectual property, liability, indemnification, governing law, and dispute resolution.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The invalidity or unenforceability of one provision will not affect the validity or enforceability of the remaining provisions.

SECTION 22 – NO WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Returns & Refunds Policy, and other applicable policies referenced on our website, constitute the agreement between you and Artura Paint regarding your use of the Services and, where applicable, your purchase of products from us.

Nothing in this section affects rights or obligations that cannot legally be waived or modified.

SECTION 23 – ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights or obligations under these Terms in connection with a business transaction, restructuring, sale of assets, merger, acquisition, or other lawful transfer, subject to applicable law.

SECTION 24 – CHANGES TO THESE TERMS

We may update or modify these Terms from time to time to reflect changes in our business practices, Services, technology, products, or legal requirements.

The most current version of these Terms will be posted on this page, and the "Last updated" date will be revised accordingly.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes, except where applicable law requires another form of notice or consent.

SECTION 25 – GOVERNING LAW AND JURISDICTION

These Terms and any disputes arising out of or relating to your use of our Services or purchase of products from Artura Paint shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles.

To the extent permitted by applicable law, the courts of the Hong Kong Special Administrative Region shall have jurisdiction over disputes arising from or relating to these Terms, the Services, or purchases made through our website.

Nothing in this section limits or excludes any mandatory consumer protection rights, jurisdictional rights, or remedies available to you under applicable law.

SECTION 26 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

Artura Paint

Email: support@arturapaint.com

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