Datenschutzerklärung

Last updated: August 24, 2026

Artura Paint operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (collectively, the "Services").

Artura Paint is powered by Shopify, which enables us to operate our online store and provide certain Services to you.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit, use, or make a purchase through our Services, submit your information through our website, communicate with us, or otherwise interact with us.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you or another identifiable individual.

Depending on how you interact with our Services, where you are located, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Name
• Email address
• Phone number
• WhatsApp number
• Billing address
• Shipping address
• Other contact information you provide to us

Order and Transaction Information

This may include information relating to:

• Products you view
• Products you add to your cart
• Products you add to your wishlist
• Products you purchase
• Orders you cancel
• Returns or exchanges
• Payment confirmation
• Order history
• Other transaction-related information

Payment Information

Payments may be processed through Shopify and other authorized payment service providers.

Depending on the payment method used, payment-related information may include:

• Payment card information
• Financial account information
• Payment method
• Transaction details
• Payment confirmation

We do not intentionally collect more payment information than is necessary to process your transaction and provide our Services.

Account Information

If you create an account with us, we may collect information such as:

• Username
• Password
• Account preferences
• Account settings
• Other information associated with your account

Website Lead and Form Information

If you voluntarily submit information through our website, including through pop-ups, contact forms, lead-generation forms, or other forms, we may collect information such as:

• Name
• Phone number
• Email address
• Country or region
• Products you are interested in
• Other information you choose to provide

Communications With Us

If you contact us through email, WhatsApp, social media platforms, customer service channels, or other communication methods, we may collect information contained in those communications.

This may include:

• Your name
• Phone number
• WhatsApp information
• Email address
• Messages and inquiries
• Product preferences
• Order-related information
• Other information you voluntarily provide

Device and Technical Information

We may automatically collect certain technical information when you visit or use our Services, including:

• IP address
• Device type
• Browser type
• Operating system
• Network connection information
• Unique device identifiers
• Approximate location information derived from your IP address

Website Usage Information

We may collect information about how you interact with our Services, including:

• Pages you visit
• Products you view
• Time spent on pages
• Items added to your cart
• Referral source
• Website navigation behavior
• Advertising interactions
• Other interactions with our Services

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2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

We may collect information directly from you when you:

• Place an order
• Create an account
• Complete a website form
• Submit your information through a pop-up or lead-generation form
• Contact us through email or WhatsApp
• Communicate with us through social media
• Contact customer support
• Participate in promotions or other activities
• Otherwise voluntarily provide us with personal information

Automatically Through Our Website and Services

We may automatically collect information from your device and browser when you visit or use our Services, including through cookies, pixels, tags, analytics tools, and similar technologies.

From Service Providers

We may receive information from service providers that help us operate our business, such as providers of:

• E-commerce services
• Payment processing
• Website hosting
• Analytics
• Advertising
• Customer support
• Cloud storage
• Order fulfillment
• Shipping and logistics

From Advertising and Business Partners

We may receive information from advertising, marketing, analytics, or business partners, where permitted by applicable law.

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3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes.

Providing and Improving Our Services

We may use your information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide order updates
• Respond to customer inquiries
• Provide customer support
• Process cancellations, returns, exchanges, replacements, or refunds
• Maintain and manage customer accounts
• Remember preferences
• Improve website functionality
• Improve our products and Services
• Analyze website and customer interactions

Marketing and Advertising

Where permitted by applicable law, we may use your personal information for marketing and promotional purposes.

This may include:

• Sending promotional emails
• Communicating with you through WhatsApp
• Sending promotional messages where legally permitted
• Informing you about products, offers, promotions, or updates
• Showing advertisements on third-party platforms
• Measuring advertising performance
• Conducting remarketing or retargeting activities

Advertising and analytics services may include services provided by platforms such as:

• Meta
• Facebook
• Instagram
• TikTok
• Snapchat
• Google
• Shopify
• Other advertising or analytics partners we may use

Where required by applicable law, we will obtain any required consent before sending certain marketing communications or processing information for certain advertising purposes.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Website Lead Follow-Up

If you voluntarily provide your contact information through a website pop-up, form, or lead-generation tool, we may use that information to:

• Respond to your inquiry
• Provide product information
• Contact you regarding products you may be interested in
• Provide customer support
• Follow up regarding your shopping experience
• Process or assist with potential orders

Where required by applicable law, marketing follow-up will be conducted based on your consent or another valid legal basis.

Security, Fraud Prevention, and Legal Compliance

We may use personal information to:

• Protect our customers and Services
• Detect and prevent fraud or suspicious activity
• Investigate potential security incidents
• Comply with legal obligations
• Respond to lawful requests from authorities
• Resolve disputes
• Enforce our Terms and Policies

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4. WHATSAPP AND OTHER MESSAGING SERVICES

If you choose to contact us through WhatsApp or another messaging platform, or voluntarily provide your phone number for communication, we may collect and process information associated with that communication.

This may include:

• Name
• Phone number
• Profile information made available through the messaging service
• Messages and inquiries
• Product interests
• Order-related information

We may use this information to:

• Respond to your inquiries
• Provide customer support
• Provide product information
• Assist with orders
• Send order-related updates
• Follow up regarding your inquiry

Where permitted by applicable law, we may also send promotional communications through WhatsApp or other messaging services.

You may opt out of promotional communications by notifying us or following any opt-out instructions provided in the relevant communication.

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5. COOKIES, PIXELS, AND SIMILAR TECHNOLOGIES

Our website and certain third-party service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate, secure, analyze, and improve our Services.

These technologies may help us:

• Remember certain website preferences or settings
• Understand website traffic and visitor activity
• Analyze website usage
• Measure advertising performance
• Understand how visitors interact with our website
• Improve website functionality
• Measure conversions
• Help us understand the effectiveness of our marketing campaigns
• Provide advertising that may be more relevant to users

Advertising and Analytics Technologies

We may use advertising and analytics technologies provided by third-party platforms and service providers, including, where applicable:

• Meta Pixel
• TikTok Pixel
• Snapchat Pixel
• Google Analytics
• Shopify Analytics
• Other analytics or advertising technologies we may use

These technologies may collect or receive information about your device, browsing activity, interactions with our website, and actions taken on our Services, such as viewing products, adding items to a cart, initiating checkout, or completing a purchase.

This information may be used to:

• Measure advertising effectiveness
• Analyze website traffic
• Understand customer interactions
• Optimize advertising campaigns
• Measure conversions
• Conduct remarketing or retargeting activities where permitted by applicable law

Our website may not provide a separate cookie preference or cookie consent management tool at all times. Depending on your browser and device settings, you may be able to manage or delete certain cookies through your browser settings.

Where applicable law requires consent before the use of certain non-essential cookies, pixels, or similar technologies, we will take steps to comply with applicable legal requirements.

Please note that disabling or blocking certain technologies may affect the functionality or performance of parts of our Services.

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6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where necessary and permitted by applicable law, including:

Service Providers

Providers of services relating to:

• Shopify and e-commerce services
• Payment processing
• Website hosting
• Data analytics
• Advertising
• Customer support
• Order fulfillment
• Shipping and logistics

Advertising and Marketing Partners

We may share certain information with advertising and marketing partners to:

• Measure advertising performance
• Understand campaign effectiveness
• Analyze customer interactions
• Conduct advertising or remarketing activities where permitted by applicable law

When You Direct Us to Share Information

We may share information when necessary to fulfill an order, complete a transaction, arrange delivery, or provide a service that you request.

Corporate Transactions and Legal Requirements

We may disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets, or where necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Protect our rights or property
• Protect our customers or Services
• Prevent fraud or other unlawful activity

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7. RELATIONSHIP WITH SHOPIFY

Our online store and certain Services are provided through Shopify.

Shopify may collect and process certain personal information in connection with your access to and use of our online store and related services.

For more information about how Shopify processes personal information, please review Shopify's applicable privacy information and policies.

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8. THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to third-party websites, social media platforms, or other online services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not own or control.

We encourage you to review the privacy policies of third-party services before providing them with your personal information.

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9. CHILDREN'S DATA

Our Services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information in violation of applicable law, please contact us so that we can review the matter and take appropriate action.

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10. SECURITY AND DATA RETENTION

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for purposes such as:

• Providing our Services
• Processing and fulfilling orders
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Complying with legal obligations

The length of time we retain information may vary depending on the nature of the information and the purposes for which it was collected or processed.

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11. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to your personal information
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request restriction of certain processing activities
• Object to certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications or advertising activities where applicable

You may opt out of promotional emails by clicking the unsubscribe link included in our emails.

You may also contact us to request assistance with applicable privacy rights or communication preferences.

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12. ADDITIONAL INFORMATION FOR EUROPEAN UNION, UNITED KINGDOM, AND SWITZERLAND USERS

If you are located in the European Economic Area ("EEA"), the United Kingdom, or Switzerland, additional data protection laws may apply to the processing of your personal information.

Depending on the circumstances and applicable law, we may process your personal information based on:

• Your consent
• The performance of a contract with you
• Compliance with a legal obligation
• Our legitimate business interests, where those interests are not overridden by your rights and interests

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate personal information
• Request deletion of personal information
• Restrict certain processing
• Object to certain processing
• Request data portability
• Withdraw consent
• Lodge a complaint with the relevant data protection authority

Where required by applicable law, we will take appropriate steps in relation to the use of non-essential cookies, advertising pixels, and similar tracking technologies.

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13. ADDITIONAL INFORMATION FOR GCC USERS

If you are located in the Gulf Cooperation Council ("GCC") countries, including the United Arab Emirates and the Kingdom of Saudi Arabia, the collection, processing, and transfer of your personal data may be subject to applicable regional and local data protection laws.

We will take reasonable and appropriate steps to process personal data in accordance with applicable legal requirements and to protect personal information during cross-border transfers where applicable.

Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction, or deletion of certain personal data.

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14. INTERNATIONAL DATA TRANSFERS

Your personal information may be collected, stored, processed, or transferred to countries outside the country where you live.

This may occur because we use international service providers, including e-commerce platforms, payment processors, analytics providers, advertising platforms, customer service providers, and shipping or logistics providers.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.

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15. LANGUAGE GOVERNANCE

This Privacy Policy may be translated into Arabic or other languages for your convenience.

In the event of any conflict, discrepancy, or inconsistency between the English version and any translated version, the English version shall prevail, except where otherwise required by applicable law.

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16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technologies, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page.

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17. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or the way we process your personal information, or if you wish to exercise any applicable privacy rights, please contact us:

Artura Paint
Email: support@arturapaint.com