Shipping policy

SHIPPING & DELIVERY POLICY

1. DELIVERY AREAS & SHIPPING COSTS

We provide Free Insured Delivery with no minimum purchase requirement to customers in the following markets:

GCC Countries

Saudi Arabia (KSA)
United Arab Emirates (UAE)
Qatar
Kuwait
Oman
Bahrain

European Markets

Germany
Italy
Poland
Switzerland
United Kingdom

There are no hidden shipping fees and no minimum purchase requirement for standard delivery to the countries listed above.

Note: For remote areas or locations outside our standard delivery zones, additional shipping charges may apply. If applicable, these charges will be calculated and displayed at checkout.

2. ESTIMATED DELIVERY TIMES

Our delivery process consists of processing time and shipping time. Please refer to the estimates below.

Order Processing Time

Orders are processed, prepared, and dispatched within 10–14 business days.

Shipping Time

Once your order has been dispatched, the estimated delivery times are as follows:

Saudi Arabia & United Arab Emirates (UAE): 7–9 business days
Germany, Italy & Poland: 7–12 business days
Switzerland: 8–12 business days
United Kingdom: 8–12 business days

Please note that all delivery times are estimates and may vary depending on the destination, customs clearance, carrier operations, weather conditions, public holidays, or other circumstances beyond our control.

3. DELAYED & LOST PACKAGE PROTOCOL

A package is considered delayed if it has not arrived within 5 business days after the maximum estimated delivery date.

Investigation

If your package is delayed, please contact us at support@arturapaint.com. We will initiate an investigation with the shipping carrier. Investigations are typically resolved within 1–2 business days.

Compensation

If the package is confirmed lost or remains undelivered after the investigation, we will offer you a choice of:

An immediate free replacement, sent via express shipping; or
A full refund.

4. PRE-SHIPPING VISUAL CONFIRMATION & TRACKING

Photo & Video Confirmation

Before dispatching your order, we will send you real-life photos and videos of your specific item for confirmation.

We will only dispatch the order after you have confirmed your satisfaction with the product's appearance and quality.

Return & Exchange Policy After Confirmation

Once you have confirmed and approved the photos or videos of your order, the order is considered final.

We do not accept returns or exchanges for reasons other than:

Package loss, as described in Section 3; or
Shipping damage, as described in Section 5.

Shipping Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Customers are responsible for monitoring the tracking information and ensuring that the provided delivery address is accurate and accessible.

5. INSPECTION & DAMAGE GUARANTEE

Our products are shipped using reinforced protective packaging. However, due to the fragile nature of some items, we recommend that you inspect your order carefully upon arrival.